Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (706 reviews)

Pricing: From $10/month. Free trial available.
Rating: 4.3 (706)
Developer: Gorgias Inc.

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow
Shopify Admin
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

Pricing

Choose the plan that best fits your business.

Starter plan

$10 / month

$0.40 per each additional ticket

Features

3 customer support agents
50 tickets per month included
Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

Features

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (706)

Overall rating

4.3

Counts per rating level

82% of ratings are 5 stars
579
5% of ratings are 4 stars
34
1% of ratings are 3 stars
9
2% of ratings are 2 stars
12
10% of ratings are 1 stars
72

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.

September 25, 2026

The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand.

I would highly recommend brands utilise this tool to help make efficiency gains - its much better than other tools on the market that we have previously used and is consistently receiving 5* CSAT scores.

Ali & Harbour Lifestyle
(Head of Ecommerce & Website)

HARBOUR LIFESTYLE

United Kingdom

About 4 years using the app

Gorgias Inc. replied September 28, 2026

Thank you so much for this amazing review!

We love hearing how much of a difference the AI Agent has made for your team, both in relieving pressure and driving efficiency while keeping your brand’s tone of voice intact.

We’ll be sure to share your kind words with Stefan and Alessandro — they’ll be thrilled to hear it!

Thanks for trusting Gorgias and the AI Agent to support the Harbour Lifestyle team!

September 25, 2026

The biggest issues are the mobile app and Voice (Phone) feature. The mobile app can be glitchy, talk-to-text is unreliable, and Voice doesn’t work through the mobile app. Calls have to be forwarded to another number, so you basically need someone at a computer all day to get the full functionality.

Our biggest complaint is spam call billing. Gorgias can identify a call as spam, but it cannot automatically block it. If you ignore the spam call but it leaves a voicemail, you still get charged for a Voice ticket. Once you exceed your allowance, those tickets can get expensive.

We pay $1 per Voice ticket within our plan and $2.20 per ticket once we exceed the limit, including spam calls that Gorgias identifies as spam if they leave a voicemail... SO WE GET CHARGED $2.20 PRETTY MUCH EVERY TIME A SPAMMER CALLS US, AND GORGIAS REFUSES TO DO ANYTHING ABOUT IT.

With AI spam calls becoming more common, Gorgias really needs to fix this. Don’t identify a call as spam and then charge customers for it anyway.

The billing model also creates a strange incentive. Gorgias identifies a call as spam, but if spammer leaves a voicemail, Gorgias still gets paid for the ticket. At $2.20 per overage ticket it adds up quickly.

That said, we’re generally happy with Gorgias. It keeps most things organized from all of our marketplaces, and we can keep track of customer interactions fairly well.

SoundAssured

United States

Over 5 years using the app

Gorgias Inc. replied September 29, 2026

Thank you for taking the time to share such detailed feedback. We’re glad to hear that Gorgias has helped your team keep customer interactions across your marketplaces organized, while we’re sorry that your experience with our mobile app and Voice feature has fallen short of expectations.

We understand your frustration around spam calls, particularly when a call identified as spam results in a voicemail and a billable Voice ticket. We also recognize your concerns regarding the current mobile Voice experience and the impact these limitations can have on your team’s day-to-day workflow.

We appreciate you raising these points so clearly. We’ll review the concerns you’ve highlighted with our Engineering team to better understand how we can improve this experience. Additionally, a member of our Leadership team will reach out to you directly to discuss your concerns in more detail and see how we can best assist.

Thank you again for your candid feedback and for continuing to use Gorgias.

September 8, 2026

Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)

Maud's

United States

Almost 6 years using the app

Gorgias Inc. replied September 9, 2026

Love hearing this — the whole point of the AI Agent is to take the repetitive stuff off your team's plate so they can focus on the conversations that actually need a human, so it's great to know that's exactly what's happening for you. Thanks for sharing, and here's to even smoother workflows ahead! 💪🏼