Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.2 (619 reviews)

Pricing: From $10/month. Free trial available.
Rating: 4.2 (619)
Developer: Gorgias Inc.

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow
Shopify Admin
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

Pricing

Choose the plan that best fits your business.

Starter plan

$10 / month

$0.40 per each additional ticket

Features

3 customer support agents
50 tickets per month included
Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

Features

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (619)

Overall rating

4.2

Counts per rating level

83% of ratings are 5 stars
515
5% of ratings are 4 stars
33
1% of ratings are 3 stars
6
1% of ratings are 2 stars
9
9% of ratings are 1 stars
56

All reviews

August 17, 2026

Our experience working with Gorgias has been great. The platform has given us the tools and flexibility we need to continually improve our Customer Care operations and optimize the AI Agent experience for PROVEN. The Gorgias team has also been incredibly supportive throughout the process. We truly appreciate the partnership and level of support Gorgias provides.

Noteworthy

United States

About 3 years using the app

Gorgias Inc. replied August 18, 2026

Thank you so much for the kind words and for sharing your experience with Gorgias!

We’re thrilled to hear that the platform has given you the flexibility and tools needed to continually improve your Customer Care operations and refine the AI Agent experience.

It also means a lot to know that our team has been a supportive partner throughout the process. Providing thoughtful, reliable support and building strong relationships with our customers is incredibly important to us.

Thank you again for your trust and partnership. We’re excited to continue supporting you as your customer care experience keeps evolving!

August 14, 2026

TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction.

What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work.

We trust it enough that other departments have started adopting it outside of support. That's the real signal.

TUSHY

United States

About 7 years using the app

Gorgias Inc. replied August 18, 2026

Thank you so much for sharing this, and for trusting Gorgias over the years!

We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume.

It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding.

And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!

August 7, 2026

Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.

Kauai Coffee

United States

Over 3 years using the app

Gorgias Inc. replied August 10, 2026

Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization.

It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you.

Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!