Featured images gallery
Grow your business through customer loyalty. Loyalty program, email and SMS campaigns, analytics.
Marsello helps you grow your customer database and drive repeat sales with a loyalty program and marketing add-ons that work seamlessly with your Shopify eCommerce and POS systems. Launch a fully branded loyalty program with customizable points-earning options, rewards, and VIP tiers, then put your loyalty data to work with behavior-driven email marketing, SMS campaigns, and more.
- Loyalty Program: Increase repeat business with points, rewards, and VIP tiers
- Customer Portal: Make it easy for brands to sign up and engage with your program
- Marketing: Put your loyalty data to work with integrated email and SMS campaigns
- Reporting: Get real-time data about your loyalty and marketing performance.
- Works with eCommerce & POS: A consistent loyalty experience across your channels
Languages
English
Works with
- Checkout
- Shopify POS
- Shopify Flow
- Cin7
- Clover
- Heartland Retail
- Klaviyo
- Lightspeed
- Meta
Categories
Program types
Campaign types
Pricing
Choose the plan that best fits your business.
Loyalty Launch
$60 / month
From $60/month per site connected. Visit our pricing page to view add-ons.
Features
- Points-based loyalty program
- Customer referrals (Basic)
- Branded customer portal
- Apple & Google Wallet
- Loyalty automations (Basic)
- RFM segmentation
- Customer feedback surveys
- Analytics & reporting
14-day free trial
Loyalty Accelerate
$120 / month
From $120/month per site connected. Visit our pricing page to view add-ons.
Features
- Everything in Launch +
- VIP tiers
- Custom earn options
- Advanced reward conditions
- Points promotions
- Product & collection sync
- Loyalty program-enhancing integrations
- API access
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (149)
Priced out of the app. I was a loyal user of this app, but they increased their rates while decreasing the benefits. As a struggling business, I could not afford the rate increase and lost all access to my customer data, including their loyalty points.
Customer service is absolutely terrible. The experience has been disheartening and only foreshadows what is to come if we stay with them. We just signed up with Marsello and as soon as we became a paying customer, we couldn't get a hold of anyone. BEFORE signing up, I met with several staff members and they all seemed quite eager to help. Support does reply to our emails but the response time is usually about 6 or more hours. Even then, you reply and they don't get back to you for another few hours with a very generic response. How do you expect a business owner to sit tight while being kept in the dark? Customers have already signed up and waiting to use our loyalty program, only to be told it isn't working. This has a negative impact and only serves to discredit our business in the eyes of our customers. 'Ghosting us' speaks to their lack of professionalism as a whole. Their point system is buggy and it is evident. They haven't ironed out all the kinks.
EDIT:
The issue was escalated and the technical team took over. This are up and running now.
EDIT:
Now we are experiencing the same issue again and we are being ignored.
Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.
Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us.
Martin & The Marsello Team
Support
App support provided by Marsello.
Resources
Launched
May 29, 2017
Featured in
More apps like this
