Convi: AI Helpdesk & Chatbot
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For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge.
The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first.
- Answer customers' questions instantly using AI trained on your store's own data.
- In Shopify Sidekick, fix unanswered questions and conflicting answers with FAQs.
- One Assistant across chat, WhatsApp, Instagram, Messenger and email.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Languages
English, Dutch, Spanish, French, Italian, Portuguese (Portugal), Portuguese (Brazil), and German
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Gorgias
- Klaviyo
- Messenger
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Startup
$19 / month
Features
- Apply first: For eligible stores only
- 50 conversations every 30 days
- AI chat, search and FAQs
- Product recommendations
- Order tracking
- Handover to your team
- Trained on your store and FAQs
- Revenue analytics
7-day free trial
Starter
$49 / month
Features
- 100 conversations every 30 days
- Everything in Startup, plus:
- AI support by email
- Order cancellations, address changes
- Lead capture synced to email marketing
- Restock alerts, subscription Integration
- Remove Convi branding
7-day free trial
Pro
$149 / month
Features
- 500 conversations every 30 days
- Everything in Starter, plus:
- AI on WhatsApp, Instagram, Messenger
- Voice chats and photo questions
- Email from your own domain
7-day free trial
Premium
$449 / month
Features
- 2,000 conversations every 30 days
- Everything in Pro, plus:
- Team members with roles
- Public API access
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (12)
HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout the entire process. Honestly, without their help and expertise, I’m not sure I would have been able to get everything set up properly on my own.
Everything is now fully set up and working beautifully, and I’m so excited about what this adds to my website. My customers can now ask questions and get help in real time, which makes their shopping experience so much easier.
I truly appreciate the support I received throughout the setup process and would absolutely recommend them to other business owners. Thank you for making the entire experience so easy! -Christina
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
Support
App support provided by Convi.
Resources
Launched
June 26, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, marketing, store analytics, Online Store, custom data, Shopify admin
-
View customers
Browsing behavior, customer data
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View products
Inventory, products, collections
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Edit orders
All order history for the last 60 days, order edits
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Edit discounts
Discount codes and promotions
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Edit marketing
Marketing events
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Edit store analytics
Web pixels
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Edit Online Store
Online Store pages, theme, Online Store script tags
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View custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Locales, translations
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