FeedbackBuddy Purchase Surveys

FeedbackBuddy Purchase Surveys

Pricing
Free plan available. Free trial available.
Rating
4.5 (2)

Featured images gallery

A post-purchase survey on the thank-you page next to attribution
  • The survey editor next to a live preview of the "How did you hea
  • Attribution report showing customers by channel: Instagram, TikT
  • AI summary of product feedback with themes, customer quotes and
  • A post-purchase survey on the thank-you page next to attribution
  • The survey editor next to a live preview of the "How did you hea
  • Attribution report showing customers by channel: Instagram, TikT
  • AI summary of product feedback with themes, customer quotes and
  • Responses list with sentiment and channel, and a response detail
  • Targeting rules for first orders and order value, next to a mobi
  • Create campaign page with an AI survey generator and ready-made

Post-purchase surveys that show where customers come from and what to fix, with AI insights.

FeedbackBuddy asks your customers short questions right after they buy: on the thank-you page, the order status page and in follow-up emails. Run attribution ("How did you hear about us?"), NPS, CSAT and product feedback surveys from templates, target them by order and customer, and see every answer next to its order. AI groups comments into themes, flags urgent issues and suggests what to fix, and your team gets daily summaries in Slack.

FeedbackBuddy asks your customers short questions right after they buy: on the thank-you page, the order status page and in follow-up emails. Run attribution ("How did you hear about us?"), NPS, CSAT and product feedback surveys from templates, target them by order and customer, and see every answer next to its order. AI groups comments into themes, flags urgent issues and suggests what to fix, and your team gets daily summaries in Slack. more
  • Post-purchase surveys on the thank-you and order status pages, no code
  • Attribution survey: see which channels bring first-time customers
  • NPS, CSAT and product rating surveys emailed after fulfillment
  • AI summaries with themes, customer quotes and recommended next steps
  • Target by first order, order value, products, customer tags or country

Languages

English

Works with

Categories

Form customization

Survey types

Submission management

Pricing

Choose the plan that best fits your business.

FREE

Free

Features

  • 10 responses per day
  • 2 active campaigns
  • Slack and email digests
  • Basic AI insights
  • 30 day data retention

Pro

$29.99 / month

or $290/year and save 19%

Features

  • Unlimited responses
  • Unlimited campaigns and team members
  • Unlimited data retention
  • AI insights
  • Sentiment and Q&A

30-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2)

Overall rating
4.5
Counts per rating level
  • 50% of ratings are 5 stars
    1
  • 50% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
November 1, 2022

For a free app it's good, you have unlimited questions and answers. Still has a lot for develop but it's basic and works.
For me, one major request: Can we export all questions and answers to a spreadsheet?

Abeja Reyna
Mexico
About 23 hours using the app
June 21, 2024

Works good

Hout gemak
Netherlands
10 months using the app

Support

App support provided by Ecloto Designs.

Resources

Developer

Ecloto Designs

No. 4/461, 2nd Floor, Suite No.452, Valamkottil Towers, Judgemukku, Kakkanad, Kochi, Ernakulam, KL, 682021, IN

Launched

November 30, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Shopify admin

  • View customers

    Customer data

  • View products

    Products, collections

  • View orders

    All order history for the last 60 days

  • Edit Shopify admin

    Files

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Learn why customers buy with post-purchase and on-site surveys

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