SelfServe Order Editing Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free plan available. Free trial available.
- Rating
- 5.0 (36)
- Developer
- Grumspot Ltd.
Featured images gallery
Self-service order editing to swap items, fix addresses, & add post-purchase upsells. Fewer tickets.
Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in customers' hands. They swap or add products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel orders, and apply discounts right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue.
- Customers edit their own orders: swap sizes, fix addresses, adjust quantity
- Order edit and one-click post-purchase upsells on checkout & order status page
- Edit orders and allow discount codes post-purchase and recover would-be refunds
- Set order editing windows, block downgrades, approve cancellations and upsells
- Google Maps address validation stops failed deliveries on order edits
Languages
English, Serbian, Bulgarian, German, Romanian, Turkish, Greek, and French
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Klaviyo
- Shipbob
- ShipStation
Categories
Order updates
Order management
Customization
Offers and recommendations
Analytics
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Up to 25 monthly orders
- Up to $125 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
Up to 200 orders/m
$19.99 / month
Features
- Up to 200 monthly orders
- Up to $1000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
200-500 orders/m
$29 / month
Features
- 200 - 500 monthly orders
- $1000 - $2500 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
500-1000 orders/m
$49 / month
Features
- 500 - 1000 monthly orders
- $2500 - $5000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (36)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Game changer. This eliminates the majority of customer enquiries and frees up SO MUCH time. The team are also great at helping work out app conflicts and any weird little issues you come across. Highly recommended.
SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!
SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!
Support
App support provided by Grumspot Ltd..
Resources
Developer
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products, product listings, collections
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Edit orders
Order fulfillments, draft orders, merchant managed fulfillment, order edits, all order history, third-party fulfillment
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Edit discounts
Discount codes and promotions
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View other data
Checkout branding settings, Shopify Markets settings, selling plans
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