Chargeflow Prevent Chargebacks

We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge.
Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration.
The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.

We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.

Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.

When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.

Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.

Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.