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The official app from Meta: Send order updates and abandoned cart marketing messages on WhatsApp
Connect your Shopify store to WhatsApp in a few clicks, so you have more time to focus on your business. The official app from Meta gives you a direct, reliable integration built to handle any scale. Shoppers can opt in to receive updates from you on WhatsApp. Re-engage opted-in shoppers with timely abandoned cart marketing messages that help bring them back to complete their purchase. Build trust by automatically keeping your customers informed at every step of their order.
- Connect your WhatsApp Business account in minutes
- Customize messages to match your brand, or choose from pre-built templates
- Recover abandoned carts and drive revenue with automated marketing messages
- Improve customer satisfaction and reduce support cases with order updates
- Leverage WhatsApp’s interactive features to strengthen customer relationships
- Popular with stores like yours
- Based in United States
Languages
English, Arabic, Spanish, German, French, Hindi, Italian, Portuguese (Brazil), Portuguese (Portugal), Urdu, and Turkish
Works with
- Shopify Admin
- WhatsApp API
- WhatsApp Business
Categories
Notifications
Pricing
Choose the plan that best fits your business.
External charges may be billed by Meta separately from your Shopify invoice. Learn more
Free
Free to install
Click link for detailed pricing info
All charges are billed in USD. See all pricing options
Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
It works very well, only for a gifting business, we would not like to send a confirmation message to the recipient, if Meta could at one point be able to differentiate between "message sent to shipper" and "message send to recipient", then I would rate the app 5star
even after successful integration and successful configuration, order updates messages are not getting delivered despite OPT-In by customers. Also no tech support is available ti resolve the issue
Hello there,
We are sorry you are experiencing this issue, and for the delay in our response to your support inquiry. Technical support is available and we are working through the queue as fast as we can.
We will respond to your support inquiry as soon as we can and will assit in troubleshooting this issue.
Best,
The WhatsApp Business Team
no tags added to shopify, no buttons to confirm or cancel order, in preview its mentioned to share product pic with msg but didn't shared.
Support
App support provided by Meta.
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