Chatinbox ‑ Customer Happiness

Name: Chatinbox ‑ Customer Happiness
Brand: Chatinbox
Rating: 3.7 (2 reviews)

Pricing: $25/month. Free trial available.
Rating: 3.7 (2)
Developer: Chatinbox

Install

Chatinbox shared inbox for customer conversations

Bring customer conversations into one team inbox. Keep context visible during teammate handovers.

Chatinbox brings WhatsApp, Instagram, Messenger and Telegram conversations into one shared team inbox. Authorized teammates can read conversation history, continue existing chats, see who replied and find conversations waiting for follow-up. Use role-based access, saved replies and AI-generated reply suggestions that agents review before sending.

Manage WhatsApp and social conversations in one shared team inbox
Keep conversation history available for authorized teammates
See who replied and which conversations need follow-up
Control access by role, channel and customer information
Use saved replies and AI reply suggestions for agent review

Languages

English

Works with

ai
instagram
telegram
WhatsApp

Pricing

Choose the plan that best fits your business.

Basic Plan

$25 / month

or $250/year and save 17%

Supports 1 team members. $25.00/month for additional users

Features

Shared team inbox
Conversation history
Role-based access
Saved replies
Customer records
WhatsApp chat button
AI reply suggestions

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2)

Overall rating

3.7

Counts per rating level

50% of ratings are 5 stars
1
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
50% of ratings are 1 stars
1

All reviews

March 18, 2021

I'm very very happy with this app. If you use Whatsapp to comunicate with your customers, this is an app you MUST have in your Shopify. Also, the support team is Amazing. Congratulations by this work!! - Estoy muy muy contento con esta app. Si usas Whatsapp para comunicarte con tus clientes, esta app no puede faltar en tu Shopify. Además, el equipo de soporte es increíble. Enhorabuena por vuestro trabajo!!

El Rastro de la Piel

Spain

2 days using the app

Chatinbox replied March 18, 2021

Thank you! We're glad you to hear you're enjoying Chat inbox.
¡Gracias! Nos alegra saber que está disfrutando de Chat inbox.

January 5, 2022

Pésima app, se reinicia a cada momento y no permite trabajar. Desepcionante ver que no realicen pruebas permanentes sobre el funcionamiento de las apps

Tienda Johndog

Ecuador

18 minutes using the app

Chatinbox replied January 6, 2022

Thank you for your review and sorry to hear that.

The issue you experienced is easily solved by contacting us. We are using the same phone number you entered for store contact. Sometimes this number having problems (country codes, '+' sings etc.)

Can you please reach us vie email or our whatsapp line. So we can make it work together.

Gracias por su comentario y lamento escuchar eso.

El problema que experimentó se resuelve fácilmente comunicándose con nosotros. Estamos usando el mismo número de teléfono que ingresó para el contacto de la tienda. A veces, este número tiene problemas (códigos de país, '+' canta, etc.)

¿Puede comunicarse con nosotros a través del correo electrónico o nuestra línea de whatsapp? Para que podamos hacerlo funcionar juntos.