Order Genie
- Pricing
-
Free plan available
- Rating
- 0.0 (0 Reviews)
- Developer
- Nerddevs Ltd
Featured images gallery
An AI Order Agent that answers “Where is my order?” for your customers, 24/7
Most of your support inbox is the same few questions: where is my order, when will it arrive, what is your return policy. Order Genie is an AI Order Agent for your store. It reads the real order - fulfillment status, carrier, tracking number, estimated delivery - from an order number and email, with no customer account and no sign-in. It answers shipping, return and policy questions from files you upload. When Genie can't answer, it sends you the question with the whole conversation attached.
- Answers “Where is my order?” with real fulfillment and tracking data
- Finds orders by order number and email — no customer account, no sign-in.
- Answers shipping, returns and FAQ questions from files you upload
- Genie handles the questions your data can answer — the rest reach a human.
- Suggests products from your catalog during the conversation
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Notifications
Pricing
Choose the plan that best fits your business.
FREE
Free
Features
- 50 Chats/Month
- 5 Escalations to your inbox/Month
- 5 Knowledge Base files
- Order tracking & WISMO answers
- Customer Recognition
STARTER
$9 / month
Features
- 500 Chats/Month
- 50 Escalations to your inbox/Month
- 5 Knowledge Base files
- AI Product Recommendation
- Everything in Free
GROWTH
$19 / month
Features
- 2,000 Chats/Month
- 100 Escalations to your inbox/Month
- 10 Knowledge Base files
- Everything in Starter
PRO
$49 / month
Features
- 10,000 Chats/Month
- 400 Escalations to your inbox/Month
- 15 Knowledge Base files
- Everything in Growth
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Nerddevs Ltd.
Resources
Developer
Launched
December 5, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days, shipping information
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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View Shopify admin
Legal policies
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View other data
Locations
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