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Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place.
Reponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
- Shared inbox with unlimited human live chat
- Tickets with assignment, SLA and saved replies
- Order tracking and returns handled right in the chat
- Customer profiles, segments, loyalty points and referrals
- AI agents that guide shoppers, sort tickets and draft replies
Languages
French and English
Works with
- Customer accounts
- Shopify Flow
Categories
Real-time messaging
Automated responses
Customization
Estimate your monthly charges
Rounded up to the nearest dollar
AI action
Pricing
Choose the plan that best fits your business.
1,000 AI actions
$39 / month
Plus usage charges
Features
- 1,000 AI actions included each month
- 14-day free trial, up to 500 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
Usage
Cost per unit
AI action
$0.05
14-day free trial
3,000 AI actions
$99 / month
Plus usage charges
Features
- 3,000 AI actions included each month
- 14-day free trial, up to 1,500 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
Usage
Cost per unit
AI action
$0.05
14-day free trial
10,000 AI actions
$249 / month
Plus usage charges
Features
- 10,000 AI actions included each month
- 14-day free trial, up to 5,000 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
Usage
Cost per unit
AI action
$0.05
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Shmore.
Resources
Launched
October 2, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, product listings, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, shipping information
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Edit discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions
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Edit Online Store
Checkout page, theme
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View Shopify admin
Legal policies
-
View other data
Locales, Shopify Markets settings, translations
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