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AI support for your online store. Free Direct Messaging and human handover.
Farnsla gives your Shopify store a free customer messaging widget, so shoppers can contact your team directly through WhatsApp, LINE or another supported messaging app. Direct Messaging is free and connects customers to your team without an AI response. You can also turn on the AI Assistant whenever you need it. Farnsla can answer common questions 24/7 and direct customers to your team when a person is needed.
- Add an AI chatbot to your Shopify store with no code
- Answer FAQs using your policies, brand info, and store content
- Recommend products using synced product knowledge
- Let customers check order status securely
- Free Direct Messaging with AI handover to WhatsApp, LINE, and more
Languages
English, Spanish, French, Japanese, Italian, Portuguese (Portugal), German, and Dutch
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 customer messages/month
- Define tone, policies, FAQs, brand info
- Smart, accurate product recommendations
- Secure order status lookup, instantly
- Free Direct Messaging & AI handover
- Chat history & transcripts
- Chat analytics
Basic
$20 / month
Features
- All Free plan features included
- 300 customer messages/month
Starter
$40 / month
Features
- All Free plan features included
- 800 customer messages/month
- Most Popular
Growth
$60 / month
Features
- All Free plan features included
- 1,500 customer messages/month
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Farnsla.
Resources
Launched
February 19, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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View products
Inventory, product listings, products, collections
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View orders
All order history for the last 60 days, shipping information
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Edit Online Store
Online Store script tags, theme
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View other data
Product and variant inventory
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