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Give shoppers a branded tracking page and an AI assistant that answers order questions for you.
"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form. When a shopper needs a person, Lumen creates a ticket with a summary for your team.
- Tracking page at /apps/lumen-widget/track with no theme editing needed
- Tracking form block for any page that works alongside your current chat app
- AI assistant answers order, shipping, return and refund questions
- Tickets with a summary and transcript when a shopper needs your team
- Speaks your store's language: English, Spanish, French and German
Languages
English
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 conversations per month
- Tracking page, form and AI chat
- Storefront in 4 languages
- Human handoff with tickets
- Custom bot name and tone
Pro
$29 / month
Features
- Everything in Free
- 700 conversations per month
- Email alerts for new tickets
- Basic analytics and CSV export
- Weekly summary reports
- Remove Lumen branding
- Widget position control
14-day free trial
Pro+
$69 / month
Features
- Everything in Pro
- 1,500 conversations per month
- Advanced analytics dashboard
- Sentiment trends over time
- De-escalation insights
- Custom AI persona and prompts
- Custom bot avatar upload
14-day free trial
Scale
$149 / month
Features
- Everything in Pro+
- 3,500 conversations per month
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Mani Labs.
Resources
Launched
May 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders, Online Store, Shopify admin
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View orders
Order fulfillments, merchant managed fulfillment, all order history
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Edit Online Store
Online Store page content on a path controlled by the app
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View Shopify admin
Legal policies
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