Amity: AI Customer Support

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: OT Software Group, Inc.

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Amity remembers every customer and uses that context across support, sales and marketing.

Amity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences. Amity also suggests follow-ups, sends personalized marketing, powers abandoned cart recovery with voice agents, and shows every customer journey with session replays & analytics.

Shared inbox for Gmail, Instagram, WhatsApp and every support channel
Takes action: draft or auto-send and suggests next steps & follow-ups
Proactive sales: voice agents can call and win back abandoned carts
Personalised marketing: send customer specific marketing emails at scale
Session replays: see every customers journey and replay analytics

Languages

English

Works with

Checkout
Gmail
Instagram
Klaviyo
WhatsApp

Pricing

Choose the plan that best fits your business.

Free

Features

100 AI Conversations
10 AI Voice Calls
1 Connected Channel
1,000 Session Replays
100 Web Chats
Unlimited Memories & Suggested Actions

Plus

$49 / month

Features

250 AI Conversations
25 AI Voice Calls
Unlimited Connected Channels
1,000 Session Replays
300 Web Chats
Unlimited Memories & Suggested Actions

7-day free trial

Pro

$199 / month

Features

750 AI Conversations
100 AI Voice Calls
Unlimited Connected Channels
5,000 Session Replays
1,000 Web Chats
Unlimited Memories & Suggested Actions

7-day free trial

Max

$549 / month

Features

2,000 AI Conversations
300 AI Voice Calls
Unlimited Connected Channels
10,000 Session Replays
5,000 Web Chats
Unlimited Memories & Suggested Actions

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

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Support

App support provided by OT Software Group, Inc..

Resources

Developer

OT Software Group, Inc.

131 Continental Dr, Suite 305, Newark, DE, 19713, US

Launched

May 19, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie