Featured images gallery
AI chat widget that helps customers find products through natural conversation.
Milly Chat understands what customers want—not just keywords. Ask "gift for my dad who loves hiking" and get relevant recommendations with explanations. Your product catalog syncs automatically. Add FAQs and policies to the Knowledge Base for instant answers. Capture emails with coupons that auto-apply at checkout. Set conditional rules to target by page or intent. Four widget formats — chat, search, slideout, banner. Built-in A/B testing with conversion attribution. Go live in minutes.
- AI product recommendations from natural conversation
- Lead capture with email + auto-applied coupons
- Knowledge Base for FAQs, policies, and merchant content
- Built-in A/B testing with conversion attribution
- Conversation replay + analytics with query insights
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Starter
$39 / month
Includes 100 AI chats/month. Then $5.00 per additional 100 chats.
Features
- AI product discovery via natural chat
- All 4 widget formats
- Hybrid search (semantic + keyword)
- In-chat add to cart + sticky ATC
- Knowledge base for FAQs & policies
- Conversation replay + analytics
- A/B testing with rollout control
- Multilingual conversations
7-day free trial
Essentials
$99 / month
Includes 1,000 AI chats/month. Then $4.50 per additional 100 chats.
Features
- Includes all Starter features
- Lead capture with email + coupons
- Brand Voice + Brand Dictionary
- Knowledge base: PDF + Markdown upload
- Curated Collection scoping
- Conditional rules (up to 3)
- Custom webhook for lead routing
- Performance, gaps & weekly insights
7-day free trial
Core
$599 / month
Includes 10,000 AI chats/month. Then $4.00 per additional 100 chats.
Features
- Includes all Essentials features
- CRM: Maestra, Klaviyo, HubSpot, Zendesk
- Route leads by AI intent
- Proactive engagement (time/scroll/exit)
- Social proof badges from sales data
- Curated Responses + Quizzes
- URL sync + unlimited replay history
- Remove "Powered by Milly Chat"
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Chat replay + AI summaries is literally the best feature. I can summarize what my audience is missing, find gaps in my product information and reduce friction. There are more features but I haven't gotten into them all yet.
Appreciate you writing this up and glad it's pulling its weight.
Milly Chat is super feature rich, and we find ourselves coming back to three core features.
1. Chat Replay - I get to see every chat and search that occurs on the store. It is logged, time-stamped with URL information, so I know where the question came from. Let me tell you, customers ask some really dumb questions. But it helped me realize how to prioritize my home page to reduce friction
2. Knowledge Base - I was able to load 20 technical PDFs to help inform the answers to my customers, and it reflects and it looks really slick when Milly is giving in-depth technical answers to people who ask it instead of just referring people to customer service
3. Weekly Recap - weekly summaries of the most common themes asked about in my store. For us, it was the fact that we had a ton of people asking about how to purchase replacement batteries. We have them in stock. We just didn't put them online because they are expensive and we didn't think anyone would buy them. We put them online, and now I have an entirely new source of meaningful revenue, and we are better serving out customers in the process.
There are other cool features, like answering questions about coupons and promotions and even signing people up for our newsletter directly from the chat, (and giving the customer a sign up email discount) but I just need to spend more time.
I expect this software to evolve, and I believe my business will evolve with it.
We ship continuously, and feedback this specific is what shapes the roadmap. Thanks for taking the time to write it up.
Support
App support provided by Viet Le.
Resources
Launched
May 29, 2026 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, custom data
-
View customers
Customer data
-
View products
Products, collections
-
View orders
All order history for the last 60 days
-
Edit discounts
Discount codes and promotions
-
View custom data
Metaobjects
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
