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Run returns, warranty and repairs in one workflow with clearer costs, handovers and accountability.
ReturnMate brings returns, warranty claims, repairs, exchanges and logistics into one post-sale operations platform. Manage every RMA from customer request through receiving, inspection, repair, replacement or refund. Give customer service, warehouse and repair teams one shared workflow with audit trails, SLA visibility, fault-code tracking and supplier insights. Built for complex or regulated products, with dangerous goods support and multi-location workflows.
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Languages
English
Works with
- Shopify Admin
- Australia Post
- Gorgias
- StarTrack
- Team Global Express
- TNT
- zendesk
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 5 RMAs/mo, then $2 each (max 30)
- Customer Returns & Warranty Portal
- Standard returns & warranty claims
- Fault-code logging on every RMA
- Dangerous goods compliance
- Carrier labels & tracking
- Overview dashboard (return counts)
- 1 location, 2 staff users
Starter
$49 / month
Features
- Everything in Free Plus:
- 50 RMAs/mo, then $2 each (max 150)
- Full returns & warranty workflows
- Gorgias & Zendesk helpdesk sync
- Third-party repairs & serial tracking
- Core analytics & product reports
- 1 location, 3 staff users
- Add staff $8/user, location $49/mo
Growth
$299 / month
Features
- Everything in Starter, plus:
- 250 RMAs/month
- SLA tracking & monitoring
- Enhanced repair workflows
- Supplier & fault tracking
- Process & inspection analytics
- Advanced Analytics add-on (+$249)
- 2 locations, 5 staff users
ReturnMate Ops
$599 / month
or $5,990/year and save 17%
Features
- Everything in Growth, plus:
- 500 RMAs/month
- Full RMA, warranty & repair flows
- Restocking-fee management
- Team queue views + SLA monitoring
- Advanced Analytics add-on (+$249)
- 2 locations, 20 staff users
- Scale & Enterprise available in-app
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Mate HQ.
Resources
Launched
July 7, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, gift cards, store credit
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, order edits, all order history, returns
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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View other data
Locations
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