17TRACK Order Tracking

This is not a modern app at all! In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page. For an e-commerce business, that level of limitation is simply not acceptable.

Unable to get a refund for a paid plan days after it was taking out of my account. Speaking to customer service and they are not helpful at all, I know this is against Shopifys policy so the only way to get the money back is to uninstall the app completely which is what I think I am going to have to do.

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty. This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automat...

Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120. Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen. Natürlic...

Worked for a while. Then it stopped interfacing with the backend of our store. It does not link the tracking number into the backend of Shopify. And when I reached out to their tech support they were befuddled. So I found another app. My recommendation... look elsewhere for a tracking app.

1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a rete...

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good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers. Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble. use the app but bewarned... you'll have to do customer support's job for them ............................................