Atomic Returns

Since Return Magic was being retired we needed to find a solution to take its place. While we have not been using Atomic Returns very long we have already processed a few returns through it and it seems to be a great replacement. Support has been quick to answer questions so far and we are happy with the functionality. Edit July 2025.. Support continues to impress me. They are quick to respond a...

Atomic Returns has been great. They are always super responsive and open to feedback. Their customer support has been great. The app itself is easy to navigate and intuitive.

Atomic Returns makes the returns process simple and easy. Automation is very important to us and Atomic Returns has exceeded our expectations. If we need something tweaked or changed they respond very quickly. They have added new features when we suggest them and have been very easy to work with. We highly recommend this app for easy custom returns on shopify.

Always very quick and helpful customer service! Can't see us switching to another app for returns any time soon (if ever!)

Amazing team and app. We have been using Atomic for years starting when they had just launched. Continuously updating the app and always open to feedback.

I love the user-friendly interface and ease of use of Atomic Returns. I've been using the extension for over a year and it has saved me so much time! I love how it is free and has no ads. It's perfect for me because it is simple and has all the functionality that I need.

Atomic Returns does it all. We wanted an app that lets customers complete the return request. Check. We needed a return shipping app that offered exchanges as well as refunds. Check. We needed the app to allow us to return items back to one of five warehouses. Check. Whatever the needs, Atomic has been great with resolving any issues. Dealing with returns is never pleasant but the elegance of Atom...

We tested many different return apps and were pretty unsatisfied with a lot of them, since we are a business with special needs for returns in general and we had the feeling that many apps were just in for the quick money. In the end it was the first impression, that made us choose atomic. From the first second, Liesl tried everything to help us setting the app up and running before even thinking...

After vetting and testing many different return platforms, Atomic returns really stood out. The setup process is very easy and the support team is there every step of the way if any assistance is needed. Highly recommend!

Five Star App that cares about its users. We had searched for a return platform that would match our storefront. When we had been comparing the different options, based on price, features and customization, Atomic was the clear winner. The support is always very responsive and helpful. The initial set up was very straight forward and easy to implement. They are constantly improving their platform...

The support team is amazing! They are always prompt to answer and have made many changes at our request to help make it easier for us and our customers to navigate through the return process. I really appreciate their willingness to quickly address any problems we are having.

MUST HAVE APP - Excellent app that makes the return process easy for the customer and easy for the merchant. The support team are responsive and understand the pressures of running an e-comm business. Took 10 minutes to set-up, easy to update and change the return policies and gives the customer a return portal. 5 Stars!

We added the Cricket Returns tool about 6 months ago and have not been disappointed. This tool makes returns processing very easy and efficient. The Cricket team has been great helping us fix any issues and are continuously improving the tool. We highly recommend Cricket Returns.

This app has been great. The customer service is excellent and very quick to respond! I know they are working on ways to improve the app everyday and just yesterday released an update where you can multiple returns on a order. I will be very very excited when they come out with the exchange linkage to shopify. Highly recommend this app!!

This app has been such a game changer for us! Liesl has been wonderful to work with. Reasonably priced for a top notch product. A must for any business with returns!

As a company looking to build efficiencies and scalability, Cricket has significantly reduced our manual CX and Operations workload by automating the returns process, aggregating returns data and providing an on brand, seamless customer experience. The platform enables us to be more strategic with our returns by providing visibility to areas that require attention, and facilitates a fast response....

Cricket makes returns seamless and hassle-free for our customer service team, all while providing amazing support for any questions we have. We're able to cut out the manual work required in processing returns, sending labels to customers and spending copious amounts of time going back and forth. By simply implementing the tool I've removed the need to hire an additional two agents just to support...

So Far, so good. this App has been great in helping to streamline our return/ exchange process. The developers were also very helpful adding a few features that were critical to our business needs. Can't wait to continue to see the app improve.