Omnisend Email Marketing & SMS

NIGHTMARE - Major spam and spoof issues caused by Omnisend UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience. Live chat does not reply with resolutions. There is no phone support. No way to get our email address removed from their system. We are being held...

The SPF record you are required to enter for omnisend causes major spam or spoof emails. Google had us remove their SPF record, which resolved the spam issue. Unbeknownst to us this caused omnisend to stop sending our flows for 60 days. No notification from omnisend, but they sure kept billing us. Suport regarding this issue with Josh Hargett was so frustrating we have decided to move away from...

A very disappointing experience "migrating" to omnisend. Migration was not smooth and continually delayed by their team despite being promised that this would be handled. When it came time to confirm if our lists had been migrated they had not. They continued to gas light our team until we walked them through why their migration and segments they created for our business were incorrect. No apology...

If I could give zero stars I would. I have a brand that has been in business for 5 years. I need to improve my email marketing. I was excited to try omnisend after I saw a pitch from the founders and thought it would be a great product. I tried to install/migrate to shopify. I immediately had an error that said, due to unusual activity your account has been suspended. I tried using chat help and a...

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We wanted to give Omnisend a try. We installed it, connected our domain and DNS records, and imported about 100 contacts—all of whom had opted in through our Shopify store. Before we ever sent a single email, Omnisend froze our account. We answered their compliance questions, but they ultimately told us they had decided to “reserve our right to deny our services” and “reserve the right not to dis...

I had a difficult time in trying to get questions answered so that I could decide if this app is for me. I got a call 24 hours later from an AI named "Mary". What a ridiculous experience! I was told that this is a "self serve" application and that I needed to read articles to answer my questions. No, I am not going to read articles to sell myself on this app. My rating is based on the lack of sale...

Be aware that this app charges an additional US$30–40 for every extra 500 contacts. The costs add up quickly and become extremely expensive. I don't recommend this app. Also deleting contacts from your list won't lower the unique contact reach count for the current billing cycle.