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Tidio: AI Chatbot & Live Chat icon

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...

par TIDIO LLC · Lancement : juillet 2014 · Plan gratuit disponible.

4.8 (1,346) sur Shopify Utilisée par 33,734 boutiques Shopify

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Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

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À propos de Tidio: AI Chatbot & Live Chat

Tidio vous permet d'engager les clients avec des messages prédéfinis et de leur parler lors de leurs achats via un chat en direct. Mais il est plus qu'une simple extension de chat en direct et une application de chatbot pour Shopify. Vous pouvez également utiliser l'IA conversationnelle pour upsell via des recommandations de produits personnalisés. Tidio vous permet de visualiser les clients en temps réel et d'apprendre quels produits ils ont vus pour augmenter la valeur moyenne de commande avec des codes de réduction. Tout cela à partir d'un helpdesk avec des fonctionnalités dédiées Shopify. Application de chat en direct—fournir un support en direct, résoudre les problèmes, et vendre via chat et vidéo intégration Chatbot—créer des flux d'automatisation chatbot et alimenter votre entonnoir 24/7 AI chatbot—résolver la plupart des problèmes de support client avec Lyro le logiciel d'assistance aux ventes d'AIHelpdesk—gestionner tout d'un seul, facile à utiliser, panneau centralisé Support omnicanal en temps réel—Vouer les paniers, commandes passées et recommander des produits Voir plus Voir moins

Dernière vérification : September 29, 2026 · Fresh

Détails de l’application

Développeur
TIDIO LLC
Catégorie
Store management
Tarif
Offre gratuite disponible
Lancement
juillet 2014
Note
4.8 (1,346) sur Shopify

Fonctionnalités clés

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Intégrations avec :

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 offres · gratuit au depart · essai gratuit de 7 jours

Free

Gratuit

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 142 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

O tidio é o melhor agente que utilizei até o momento, tem tudo o que eu preciso para atender os clientes e muito mais!
— Horizon Interiores
Very helpful app. Learning my way around the layout and its a good addition to my site.
— Lab Devices Australia
empty
— PeacefullyMysoul
Tidio has been a great addition to our customer support setup. It’s easy to use, responsive, and helps us engage with customers more effectively.
— Longhorn Farm Inc
Una experiencia muy buena la verdad, antes usabamos PERMUT y nos hemos cambiado a TIDIO, muy top. Ojala los precios fueran un poco más asequibles, pero en cuanto a funcionalidades, top.
— LaBosch
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made...
— SunnyWhale
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time..
— Z Grills
Super Support-Tool für unseren Onlineshop Wir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv. Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besser...
— Dr. Peter Hartig
We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!
— Happy Hygge Gifts
We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support. One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new...
— lunavia
Help me keep in contact with my current and potential clients.
— Sole Revival and Redemption LLC
The best app in teh world
— Allkids
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA

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