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Tidio ‑ Live Chat & AI Chatbot icon

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.

par TIDIO LLC · Lancement : juillet 2014 · Plan gratuit disponible.

4.8 (1,250) sur Shopify Utilisée par 33,476 boutiques Shopify

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Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

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À propos de Tidio ‑ Live Chat & AI Chatbot

Tidio vous permet d'engager les clients avec des messages prédéfinis et de leur parler lors de leurs achats via un chat en direct. Mais il est plus qu'une simple extension de chat en direct et une application de chatbot pour Shopify. Vous pouvez également utiliser l'IA conversationnelle pour upsell via des recommandations de produits personnalisés. Tidio vous permet de visualiser les clients en temps réel et d'apprendre quels produits ils ont vus pour augmenter la valeur moyenne de commande avec des codes de réduction. Tout cela à partir d'un helpdesk avec des fonctionnalités dédiées Shopify. Application de chat en direct—fournir un support en direct, résoudre les problèmes, et vendre via chat et vidéo intégration Chatbot—créer des flux d'automatisation chatbot et alimenter votre entonnoir 24/7 AI chatbot—résolver la plupart des problèmes de support client avec Lyro le logiciel d'assistance aux ventes d'AIHelpdesk—gestionner tout d'un seul, facile à utiliser, panneau centralisé Support omnicanal en temps réel—Vouer les paniers, commandes passées et recommander des produits Voir plus Voir moins

Dernière vérification : August 14, 2026 · Fresh

Détails de l’application

Développeur
TIDIO LLC
Catégorie
Store management
Tarif
Offre gratuite disponible
Lancement
juillet 2014
Note
4.8 (1,250) sur Shopify

Fonctionnalités clés

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Intégrations avec :

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 offres · gratuit au depart · essai gratuit de 7 jours

Free

Gratuit

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 120 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

It just works!
— Saunt Eyewear
Ist der beste Livechat!!
— luada.de
Muy fácil instalación y plantillas útiles.
— MioBio Chile
very easy to use and set up and helps with customer support while i work hard in the background keeping customer flows running smoothly. Highly recommened.
— LG AURELIA LTD
Pretty happy with this app, works well to recommend products on your shopify store and also provides you with suggested Q&A's quite useful
— HBA Salon Equipment
As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!
— PokuPop
This product has been a great time saver for our business and the interactions with customers have been great!
— Card Gorilla
eficaz y rapida
— CamisetasDelVar
excelent
— Trgovina Ilić
Love the UX. It's easy to understand and not confusing to navigate.
— Madda Fella
Tidio is great! We have seen better conversions since using it and will now install it on all of our stores
— Fairtex Europe
Aids in our customer service experience. User friendly, easy to use on mobile app and desktop.
— Paneros Clothing
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA

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