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Zendesk

Omnichannel customer service and engagement platform

par Zendesk · Lancement : mars 2013

3.5 (77) sur Shopify Utilisée par 15,823 boutiques Shopify

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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

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À propos de Zendesk

Cette application pour Zendesk Support et Chat arme vos agents avec toutes les informations dont ils ont besoin lors de la réponse aux demandes des clients sans avoir à quitter la conversation des clients. Au lieu de passer leur temps à passer entre les systèmes, les agents peuvent se concentrer sur l'établissement de relations avec les clients et résoudre les demandes plus rapidement. Tout ce dont vous avez besoin vit dans un seul endroit, de sorte que la communication entre vous et vos clients est efficace, pertinente et personnelle.

Dernière vérification : August 12, 2026 · Fresh

Détails de l’application

Développeur
Zendesk
Catégorie
Marketing & conversion
Tarif
Payant
Lancement
mars 2013
Note
3.5 (77) sur Shopify

Fonctionnalités clés

  • Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more
Intégrations avec :

chargedesk loyaltylion mailchimp shipstation trustpilot yotpo

4 offres · essai gratuit de 14 jours

Suite Team

$55/month

Suite Growth

$89/month

Suite Professional

$115/month

Suite Enterprise

$150/month

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 101 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
— Harvest Hub
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
— O'Neill
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
— Les Lunes
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
— GlossGenius Card Readers
Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.
— SE BIKES
We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.
— iminit
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
— Fuse Lenses
The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!
— BioLite
The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely...
— Rad Power Bikes
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
— Yes.Fit
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
— GORUCK
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
— MPOWERD Inc.
Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible! Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当に...
— SmartWave Shades
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available. Voip calls have significant lag when answering the call and overall call quality is very low. You cannot send an sms to customers in any simpl...
— Aussie Gardener
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
— Escudero & Co (BR)
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
— Verified Shungite
Very unintuitive app there are a lot of things and is easy to get lost, I adquired Support Team plan thinking I will have a Live Chat as well but then I found out that I need to pay more to have live chat and when I tried it was horrible I can barely customize the colors and it is not clearly where exactly I can change the business hours, tried to watch some tutorials but apprently the options are...
— Ópticas Romero
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！ このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare q...
— BABEYOND
horrible
— Our Baby Nursery
The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried...
— NOVU

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