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Richpanel: AI Customer Support

AI agents that resolve tickets end to end, with an...

par Richpanel Inc · Lancement : novembre 2019

4.9 (138) sur Shopify Utilisée par 2,751 boutiques Shopify +62 installations · 30 jours

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Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.

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À propos de Richpanel: AI Customer Support

Richpanel est un helpdesk natif à l'IA. Un gestionnaire AI étudie vos tickets et politiques, puis écrit et ajuste les livres de lecture que vos agents d'IA suivent. Les agents résolvent le statut de la commande, les retours, les remboursements, les annulations et les abonnements de bout en bout, dans votre voix de marque. Vous définissez les garde-robes: limites de remboursement, ce qui doit être approuvé, quand s'intensifier. Un agent d'AQ examine les conversations fermées et ferme les lacunes. Votre équipe traite les exceptions dans une boîte de réception, dans chaque magasin.

Dernière vérification : September 30, 2026 · Fresh

Détails de l’application

Développeur
Richpanel Inc
Catégorie
Store management
Tarif
Payant
Lancement
novembre 2019
Note
4.9 (138) sur Shopify

Fonctionnalités clés

  • Email, Phone, Chat, Facebook, Instagram
  • AI agents resolve tickets end to end
  • Connect up to 2 Stores
  • Customer Support Reports
  • AI conversations from $0.20 each
Intégrations avec :

20+ integrations Aircall Checkout Klaviyo ReCharge Returnly Yotpo

3 offres · essai gratuit de 14 jours

PRO

$89/month

PRO MAX

$119/month

Self Service

$119/month

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 92 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

Richpanel is an amazing tool for any D2C brand. It serves as a one-stop platform for managing customer queries efficiently and delivering a seamless customer support experience. What truly sets Richpanel apart is their support team. They are incredibly responsive, knowledgeable, and always ready to help. Whenever we've faced an issue or needed guidance, the team has been quick to respond and pro...
— Ekmiveda
We use Richpanel as our main customer support platform, and it works really well for our team. The new AI is a great addition and has helped us automate more of our customer interactions and reduce manual work. Their team is one of the best parts of working with Richpanel. They’re incredibly helpful, responsive, and always willing to find solutions with us. Highly recommend!
— Plateful
We’ve had a great experience with Richpanel. Their support team is responsive and genuinely tries to understand our needs, not just give generic answers. The interface is easy to use and helps manage high ticket volumes efficiently. While there are occasional issues with AI, their team is quick to investigate and resolve them
— AlphaInfuse
Richpanel has transformed customer support for our store. Order and customer info sits right in the conversation, so we answer faster and get it right first time. Our whole CS process is more streamlined and nothing slips through. The support team (Venya, Smriti, Febin and Sandhya) have been outstanding, quick to help and they follow up properly, even on weekends. Rare to find an app where the pro...
— Hunter's Doggy Shop
After using Gorgias for a few years, we were very happy with moving over to RP, they have an amazing support staff. Not only is the price better suited but the amount of extra features that you get is amazing. Thank you so much for an amazing service.
— StoveGuard
Rich panel x Shopify integration has been great. We have a team that manages CS through Rich Panel. The pros: the customer service/the team is fabulous: communicative, solution-oriented and always there to help or troubleshoot. When we were adding an additional shopify store (for an additional brand we launched), rich panel was wonderful during the process and ensured that we had everything we nee...
— Snoozy
As the Head of Customer Service & Experience, I've had the opportunity to evaluate and work with a number of customer support platforms over the years. I can honestly say that Richpanel has set a new standard for what a true software partnership should look like. From our very first conversations, it was clear this wasn't going to be a typical vendor relationship. They didn't start by showing us...
— Lifepro
empty
— wondernara
User friendly, saves time. Unmatched support. We have tried all other tools available and they do not come close to Richpanel.
— Customhoj
You website is not working im need help canceling my card
— TITAN SPORT GLOBAL
I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect f...
— Frankster
A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.
— Glowssip
The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it...
— HyperSpring Toys
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
— Organics Ocean
The plan says 60$ but when you signup they ask 160$
— nutricity.com.au
Absolute worst app I've ever used. Does NOT work. Was stuck in the setup phase and it would never load past + I was charged $129 for this useless app and cannot log in to get any sort of customer service.
— Carbon Pickle
I do not believe any of these reviews are real. The support does pretty much nothing and will just tell you they are "working on it" for weeks. The app also doesn't fully work and there are loads of issues I found in the first week.
— Off Grid Stores

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