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Shopify Knowledge Base

Customize FAQs used by AI agents to answer shopper questions

par Shopify · Lancement : mai 2025 · Plan gratuit disponible.

3.2 (20) sur Shopify
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View and customize the FAQs that AI shopping agents use to answer questions about your store.

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À propos de Shopify Knowledge Base

Lorsque les acheteurs utilisent des agents d'IA pour rechercher des produits ou pour poser des questions sur les politiques du magasin, Shopify fournit des réponses basées sur le catalogue et les paramètres de votre magasin.Knowledge Base vous permet de voir la fréquence avec laquelle les informations de votre magasin sont demandées par les agents d'IA et personnaliser les FAQs pour s'assurer que l'IA représente votre marque avec précision et souligne ce qui rend votre entreprise unique. Voyez ce que les acheteurs demandent, afin que vous puissiez fournir les réponses qu'ils cherchent.

Dernière vérification : August 21, 2026 · Fresh

Détails de l’application

Développeur
Shopify
Catégorie
Marketing & conversion
Tarif
Offre gratuite disponible
Lancement
mai 2025
Note
3.2 (20) sur Shopify

Fonctionnalités clés

  • View and customize the FAQs that AI shopping agents use to answer questions about your store
Intégrations avec :

Shopify Admin

1 offre · gratuit au depart

Free

Gratuit

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 25 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps. It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information. I think it could...
— AutoChimp Electronics
empty
— Prince Nova Collection
Muito útil.
— Antonio_handmade
Very easy to install and use the frequently ask questions I believe are very accurate waiting to see what kind of traffic is obtained but so far very happy
— Diesel Freak
I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic. Simple.
— LightsStory Chandeliers & Crystal Lighting - USA
This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.
— English.Army
Very useful, works like a charm!! Great job guys
— Kano Argentina
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
— Detroit Riot Club
Quite helpful and a very useful addition to our store.
— Harper Kendall
Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox. Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers. Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in questi...
— Maison Merling
Sie ist nur auf englisch gibt keinen Stern.
— Petra's Seifenmanufaktur am Deister
The system's questions cannot be deleted, however they are always in English, ignoring the store's default language. Even if you delete the automatic response to write it in the store's language, the question is not editable.
— KARGA
Traffic from ChatGPT faded away after installing this app
— RGBKeys
empty
— DOGGER
Lack of export/import extension, all FAQ had to be added manually. No translations or localisation. Import will add 2 star and localisation another one, so for starters ok, but can be done better, especially that Shopify generates file: sitemap_agentic_discovery.xml
— DAMBAT Jastrzębski S.K.A.
Installed, and my Google Ads were disapproved due to malicious code being added to my site.
— Bavsound
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
— Revendo Staging

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