Unified Repairs Support

Good app for tracking repairs.

To be honest, I had some reservations about this app initially and shared the same impressions as some of the mixed reviews here. However, once we actually installed it and started using it in our daily workflow, it completely changed our mind. It has genuinely made managing our daily tasks much more efficient. The app is absolutely worth using, though there is still some room for improvement. It...

Good morning. I'll explain a little more, or rather, a bit better, from my perspective. First of all, I want to say that $14 USD is expensive, not because I use the paid version or don't pay, but because I'm speaking from the perspective of a merchant, but also from the perspective of a customer who visits a website with technical support, tries to use your app, and encounters the following. When...

Unified Repairs Support is a good enough software. It’s nothing exceptional (but it’s also only 15$/month). It’s not a replacement for a repair-shop first POS system, but it can help manage your store with some useful features (like email messaging and a customer portal). The dev team is quite responsive, able to help via WhatsApp within 12 hours of a message. The biggest problem with the softwa...

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The app works on a basic level, but it's a new app so they are working through some glitches (the issue of searching by name, mentioned by a previous reviewer, seems to have been solved). I was able to schedule a virtual meeting, and they resolved some issues for me, but there are some issues that remain unresolved, and I'm still waiting for a response. Update: It took a few days, and they apol...

Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.

App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking,...