Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!

par Loop · Lancement : mai 2021 · Plan gratuit disponible.

4.7 (408) sur Shopify Utilisée par 6,086 boutiques Shopify

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À propos de Loop Returns & Exchanges

En automatisant le travail désastreux après la caisse, Loop convertit plus de commandes en revenus et augmente la valeur LTV tout en créant un voyage post-achat sans heurt qui renforce la confiance et la loyauté. Avec des intégrations profondes entre différents outils, Loop assure chaque commande, retour, échange, réclamation et résolution est plus rapide, plus simple et conçu pour développer votre marque. Optimiser les coûts de retour avec Workflows, Logistics, Point of Sale, et plus Incentiver les échanges en utilisant Bonus Credit, Shop Now et Instant Exchanges Protégez contre la fraude de retour en utilisant Workflows, Custom Rules et Blocklists Fournissez une expérience premium avec le pickup à domicile et des retours simples, self-server Construisez la confiance avec le suivi et apprenez le comportement avec Intelligence Voir plus Voir moins

Dernière vérification : August 8, 2026 · Fresh

Détails de l’application

Développeur: Loop
Catégorie: Orders & shipping
Tarif: Offre gratuite disponible
Lancement: mai 2021
Note: 4.7 (408) sur Shopify

Fonctionnalités clés

Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection

Intégrations avec :

Attentive Checkout Customer accounts Global-E Gorgias Klaviyo NetSuite Shiphero Shopify Admin Shopify Flow Shopify POS

3 offres · gratuit au depart · essai gratuit de 29 jours

Checkout+

Gratuit

Essential

$155/month

Advanced

$340/month

Offres et tarifs listes sur le Shopify App Store.

Notes et avis

basé sur 93 avis du Shopify App Store

Utilisez les flèches pour lire les avis un par un

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— Victoria Beckham Beauty

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

— Softies

Rece was so helpful and professional. He resolved our issue quickly!

— Swim and Sweat

App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

— JadeYoga

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excelle...

— Alma Mater Footwear

Fast, helpful and accurate support!

— Tracksmith

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!

— Criquet Shirts

super helpful

— Aurate New York

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

— Oh Clementine

Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.

— Mixed by Nasrin

Loop's customer service and expertise in navigating Shopify stores is great!

— Westman Atelier Dev

Same issue. Cannot reset password...

— rom&nd

Customer service is poor - no calls or demos given - it is a complete pain to setup.

— Keada Sports

Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.

— United By Blue

This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.

— Past Midnight

Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...

— Pretty Little Home

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.

— SAINT SKEI

I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist ove...

— TheGuideliner™

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.

— HealthyFeetStore.com

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